ezRez Software and JetBlue Getaways Sign Five Year Contract
ezRez Software and JetBlue Getaways Sign Five Year Contract Extension
ezRez remains the exclusive technology provider for the New York-based airline’s vacation package program
SAN FRANCISCO and NEW YORK, Feb. 1, 2011 ezRez Software, Inc.. and JetBlue Getaways today announced a five year extension of their existing partnership agreement. Under the terms of the agreement, the ezRez platform remains the technology provider for both the consumer-facing and newly re-branded JetBlue Getaways website (http://www.jetblue.com/vacations) as well as the airline’s exclusive 24-hour Customer Support Center dedicated to Getaways customers before, during and after their trip.
“Our goal at JetBlue Getaways is to provide superior customer service, value and peace-of-mind to customers seeking an entire vacation package, from their flight and rental car options to the best resorts available,” said Grant McCarthy, Director of Getaways and Ancillary Travel for JetBlue. “The technology offered by the ezRez platform allows us to elevate and enhance our product offerings to deliver on this promise.”
“By combining a best price guarantee with the ability to earn loyalty points, JetBlue Getaways has created a unique value proposition for its loyal customers,” said John Swanciger, Senior Vice President, Sales & Marketing at ezRez. “JetBlue has shown this type of commitment to customer service since we first partnered in 2005, and ezRez looks forward to working with such an innovative airline for another five years.”
JetBlue Getaways offers vacation packages, with airfare, ground transportation, hotel stays and more, across 36 destinations throughout the United States, Mexico, Latin America and the Caribbean. Getaways Vacations provides exclusive deals on JetBlue flights and directly contracted hotels, and offers best-in-class services like the Getaways Best Price Guarantee, which assures travelers the lowest available price on vacation packages and flights, and TrueBlue customer loyalty points based on every dollar spent.
About JetBlue Airways
New York-based JetBlue Airways has created a new airline category based on value, service and style. In 2010, the carrier ranked “Highest in Customer Satisfaction Among Low-Cost Carriers in North America” by J.D. Power and Associates, a customer satisfaction recognition received for the sixth year in a row. Known for its award-winning service and free TV as much as its low fares, JetBlue offers the most legroom in coach of any U.S. airline (based on average fleet-wide seat pitch) and super-spacious Even More Legroom seats. JetBlue is also America’s first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue’s control. Visit http://www.jetblue.com/promise for details. JetBlue serves 63 cities with more than 600 daily flights. Later this year JetBlue plans to introduce service to Providenciales, Turks & Caicos; Anchorage, Alaska; and Martha’s Vineyard, Mass. With JetBlue, all seats are assigned, all fares are one-way, and an overnight stay is never required. For information call +1 800 538 2583 from the U..S.A., TTY/TDD +1 800 336 5530, or visit http://www.jetblue.com.
About ezRez Software, Inc.
ezRez Software, Inc. enables its partners to sell any combination of travel products including air, car, hotel, trip activities, packaging and travel insurance to anyone, anywhere in the world. Its Software-as-a-Service (SaaS) platform allows clients to easily launch online travel agency functionality with the look and feel of a customized implementation at a fraction of the cost. ezRez provides access to more than 200,000 travel suppliers and its clients include some of the world’s largest airlines, hotels, travel agencies and banking loyalty programs, such as AirAsia, American Airlines, American Express, Emirates Airline, Intercontinental Hotels, JetBlue, LAN Airlines, Starwood Hotels & Resorts, and United Airlines. Based in San Francisco, ezRez was founded in 2003 and has secured $17 million in venture funding led by Canaan Partners with participation from Azure Capital Partners. For more information, visit http://www.ezrez.com.
SOURCE ezRez Software, Inc.
ezRez Software, Inc.
Web Site: http://www.jetblue.com/